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Returns

Thank you for shopping with Pretty Pink Princess. We take great pride in our reputation for quality and excellent value. While we hope that you will love your merchandise if for any reason you are unsatisfied with your purchase of full priced merchandise, we will gladly exchange or provide a credit note for your unworn/unwashed swimwear within 15 days of the delivery date.

Sale items are ALL FINAL SALE and are not eligible for return or exchange.

Due to the Brazilian cut nature of swimwear, we do not offer refunds.

Beachwear and dresses are fully refundable and we will gladly refund these items the items meet our returns requirements.

Pretty Pink Princess send out all items hand made with care. To ensure the highest quality garments are sent out to you items are inspected before being shipped.

We will not fix colour fading, burring/pulling, lack of elasticity, fabric deterioration and colour running. Please follow the care instructions to ensure you do not encounter such problems and to prolong the life of your garment. Swimwear garments are made from delicate materials and will normally experience “wear and tear” over time.

Our Swimwear holds a no warranty policy. Due to different qualities in computer screens, some garments may appear slightly different shade than they actually are.

Lingerie and lingerie as outwear are none returnable and none refundable.
All items purchased with a SALE DISCOUNT / PROMO CODE are eligible for exchange or credit note only.

* Merchandise must be returned within 14 days.
* Merchandise must have all tags and liners attached and returned in original packaging.
* Returns will be processed within 7-14 business days of receipt, in form of credit.
* Due to health regulations, styles that are soiled, worn, damaged or laundered will not be accepted. It is at our discretion to decide if the returned suit has been soiled. If a suit is determined to be soiled, it will be returned to the customer at the customer’s expense. Shipping costs are not refundable.
* PLEASE NOTE: Original shipping and handling fees are not refundable.
* Accessories and clearance items are final sale and lingerie cannot be returned.
* Items purchased with a promo code discount code are exchange or credit note only.
* Items purchased with a promo code discount of 20% or more are none returnable.
* Items purchased during ‘Black Friday Promotions’ are final sale, and cannot be returned or exchanged.
* ALL INTERNATIONAL ORDER ARE FINAL SALE. We do not accept returns.

Please follow the return instructions on the returns form, which is enclosed with your package and mail it back to us within 14 days of receipt. Please identify which garment you would like in replacement.

We will contact you via email to confirm your return. So please make sure you check your inbox and junk mail.

There is no charge to exchange or a different size or item, however all exchanges are based on stock availability. Shipping is also free on the replacement item. We offer one free exchange for every item.

If the replacement item is more expensive than the original item you will need to purchase a credit note for the difference. Please email us for more information on this [email protected]

Exchanges may take up to 7 working days in the UK, international exchanges vary on the country and if the replacement item is in stock.

How to Return/Exchange

Please follow the return instructions on the returns form, which is enclosed with your package and mail it back to us within 14 days of receipt. Please identify which garment you would like in replacement.

We will contact you via email to confirm your return. So please make sure you check your inbox and junk mail.

There is no charge to exchange or a different size or item, however all exchanges are based on stock availability. Shipping is also free on the replacement item. We offer one free exchange for every item.

If the replacement item is more expensive than the original item you will need to purchase a credit note for the difference. Please email us for more information on this [email protected]

Exchanges may take up to 7 working days in the UK, international exchanges vary on the country and if the replacement item is in stock.

When trying on garments avoid make-up, false tan or lotions coming into contact with the item, if any item is sent back with this type of mark it will be sent straight back to you. We will not be responsible for any loss or damage caused to the items during your possession or whilst they are in transit. For this reason we recommend that you use a recorded tracked delivery service. If we do not receive the items back from you, we may arrange for collection from your residence and we will charge you the cost of doing so.

Items you can not send back include all lingerie, all final sale items and all items purchased with a discount code of 40% or more.

Lingerie

 

Due to hygiene reasons no returns on lingerie.

 


 

Late Returns

 

In line with the EU Consumer Rights Directive, your item(s) should be sent back to us within 14 days of your receipt. Returns outside of these time frames may be accepted at the discretion of Pretty Pink Princess and you will provided with a credit note.

 


 

Promotions, Sales & Coupons Codes

* Items purchased with a promo code discount code are exchange or credit note only.
* Items purchased with a promo code discount of 40% or more are none returnable.
* Items purchased during ‘Black Friday Promotions’ are final sale, and cannot be returned or exchanged.
* ALL INTERNATIONAL ORDER ARE FINAL SALE. We do not accept returns.

Promotional codes remain the property of Pretty Pink Promotions Ltd (www.prettypinkprincess.co.uk), are non-transferable and may not be reproduced in any form. We reserve the right to remove promotion codes at any time and without warning.

 


 

Shipping Policy

 

Our standard UK delivery service is sent via Royal Mail and will be delivered between 8.30am-8pm Monday-Friday (excluding bank holidays).

If you choose our Special Delivery service, orders will be delivered between 8am-6pm Monday-Friday. (excluding weekends and bank holidays)

  • Orders placed after 1pm on Friday and before 1pm Monday will be delivered on Tuesday.
  • Orders placed Monday to Thursday before 1pm will be delivered the next day.
  • Orders placed after 1pm on Thursday and before 1pm Friday will be delivered on Monday*.

*Unless you have chosen Saturday Next Day before 1pm on Friday, which will be delivered Saturday (UK customers only).

We do not provide a next day delivery service for a Sunday or on a bank holiday. Please be aware that the UK has different bank holidays to the rest of the world.

We always aim for same day dispatch where possible, and in many cases we often beat the above time-scales… because we know what it’s like waiting for a new parcel and we want to make sure you get your items as soon as possible!

 


 

International

 

For our International deliveries we use an Express tracked courier to be delivered in 4-14 days European, or between 5-14 days worldwide. This can vary with different holidays and weekends in between.

International purchases will be made in pounds Sterling (GBP). International payment providers or banks will determine the exchange rate and may add an additional processing or administration charge in relation to such payment which international customers will be liable to pay. Pretty Pink Princess products are sold on a delivered duty unpaid basis.

The customer may have to pay import duty or a formal customs entry fee prior to or on delivery. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing an order for international delivery. Occasionally, the supply of your product(s) or may be delayed or prevented for reasons beyond our control – for example, import delays or higher than anticipated demand.

Where this is the case, we will, of course, make every effort to keep you informed but shall be under no liability to you for such delay or failure.

 


 

Your Privacy

 

Pretty Pink Princess is committed to respecting the privacy rights and security of visitors and customers of our website. This policy explains how we collect, store and use personal data about you when you browse on our site, shop with us, or otherwise provide your personal data to us. We also clarify how we aim to protect and keep secure all information you provide.

This website is owned and operated by Pretty Pink Promotions Ltd., a company registered in England and Wales (company registration number 08556949) whose registered office is 300 Scribers Lane, Birmingham, B28OTD*. *Please note this is not our Returns address.

 


 

Your Security

 

All personal data that you send to us when placing an order through the website is encoded using industry-standard 256 bit Secure Sockets Layer technology (SSL) to allow for the encryption of sensitive information such as your name, address, payment details and other sensitive information. We continuously strive for the highest possible industry standards and best practices ensuring honest and truthful transactions.

256 bit SSL Secure site

This technology includes the following features:

  • Authentication- this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
  • Encryption- this encodes the data, so that it cannot be read by anyone other than the secure server.
  • Data Integrity- this checks the data being transferred to ensure it has not been altered.

Look for the Padlock in your browser when using the Checkout pages to know your data is secure:

SSL Padlock secure

 

However, please note that whilst we take appropriate technical and organisational measures to safeguard the personal data that you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, please note that we cannot guarantee the security of any personal data that you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition we recommend that you take the following security measures to enhance your online safety:

  • Keep your account passwords private. Remember, anybody who knows your password may access your account. We recommend that you frequently change your password, and where possible to avoid using the same password for multiple online accounts.

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. Pretty Pink Princess shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password, account or order related emails.

 


 

Your Information

 

When you make purchases from Pretty Pink Princess we may collect the following personal data about you:

  • your name;
  • your billing and delivery postal addresses, phone, and e-mail details;
  • your communication and shopping preferences; and
  • your browsing and online shopping activities;

Pretty Pink Princess (and third party data processors/services acting on our behalf) may collect, store and process your personal data:

    • To make this Website available to you and to provide you with content which is tailored to your individual tastes;
    • To maintain any registered account that you hold with us
    • With your agreement, to contact you (including by email or SMS) about promotional offers, products or services which we think may interest you and for customer satisfaction and market research purposes;
    • To provide our goods and services to you and for associate purposes, including verifying your identity;
    • For research, analysis, testing, monitoring, risk management and administrative purposes;
  • For any related purposes, or where we have a legal right or duty to use or disclose your information (including for crime and fraud prevention and related purposes).

 


 

Your Use of our Website

 

You must only use this Website for lawful purposes, and you must not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else’s enjoyment of the Website. You may use, download and print content on the Website solely for your own personal use. Other than for your own personal use, you may not without our prior written consent:

  • Copy, reproduce, use or otherwise deal with any content on the Website;
  • Modify, distribute or re-post any content on the Website for any purpose;
  • Use the content of the Website for any commercial exploitation whatsoever.

 

Ownership of Rights

All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to Pretty Pink Princess. If you acquire any copyright or other intellectual property rights in the Website (whether by operation of law or otherwise), then you agree to assign those rights to us (including any rights you may have in user generated content that you submit through the Website) on a worldwide basis absolutely to the fullest extent permitted by law. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Website.

You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.

 

Third Party Rights

Only you and Pretty Pink Princess shall be entitled to enforce these Website Terms. No third party shall be entitled to enforce any of these Website Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

 

Entire Agreement

These Website Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.

 

Law, Jurisdiction and Language

Any matter that arises out of your use of this Website (including any contract entered between you and us through the Website) shall be governed by English law and subject to the exclusive jurisdiction of the courts of England and Wales. All contracts shall be concluded in English.

 

Acceptance of your Order

Please note that completion of the online checkout process does not constitute Pretty Pink Princess’ acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) that you ordered from us.

If you supplied us with your email address when entering your payment details (or if you have a registered account with us), we will notify you by email as soon as possible to confirm that we have received your order. During the checkout process, you will be asked to complete your payment details. All fields indicated as compulsory must be completed. Please note that we will collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy Policy.

All card payments are subject to authorisation by your card issuer and we take payment when we accept your order shortly before dispatch. If your payment is not received and you have already received the products you ordered from us, you must pay for the products or return those products to us in accordance with reasonable return instructions that we provide to you and in the same condition that you received them at your own expense.

If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order. If Pretty Pink Princess cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including e-mail) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

 

Changes to these Website Terms

We reserve the right to change and update these Website Terms from time to time and recommend that you revisit this page regularly to keep informed of the current Website Terms that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Website Terms.

 


 

Your Rights

 

You have:

  • the right to ask what personal data that we hold about you at any time, subject to a fee specified by law (currently £10);
  • the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge; and
  • the right to opt out of any marketing communications that we may send you.

If you wish to exercise any of the above rights, please contact our customer services. However, if you wish to unsubscribe from e-mail marketing communications that we send you, you can most easily do this by clicking on the unsubscribe link at the bottom of any email newsletter we have sent to you.

 


 

Returns Address

Pretty Pink Princess

15 Whitehills Business Park

Olympic Court

Boardmans Way

Blackpool

England

FY4 5GU

 


These Terms & Conditions were last updated in March 2016. Please check back regularly to keep informed of updates.

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